Personal Information We Collect
The types of personal information we collect about you during a booking will depend upon what services you use and obtain. For instance, your name, address, email address, your contact address, credit card details, history of transaction details, and whatever other information you choose to disclose to Coffs Coast Accommodation when comments are made about our services
How Your Personal Information is Stored and Used.
Coffs Coast Accommodation may collect your personal information in relation to your interactions and transactions with us. This may include; completing a reservation, participating in a promotion, competition, or survey, payment cards and using related digital services. We hold personal information electronically and/or in hard copy at our main premises. Coffs Coast Accommodation implements a number of measures to protect the security of your personal information.
The Use of Your Information
The information that we collect from you is strictly confidential. Coffs Coast Accommodation does not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. In some instances, we also use personal information to administer and improve our services and the experience for customers. Coffs Coast Accommodation may also send you marketing material about services we believe are suited to you through email and social media platforms. If you do not wish to receive any of this material you may simply choose “unsubscribe” from our mailing list and/ or contact us to advise that you wish to opt out of further communications.
Our booking system allows us to view and access your personal information on our system, for instance, viewing past bookings. In providing us with your personal information, you also consent to the disclosure of your personal information to the owners of the properties listed on this website.
Coffs Coast Accommodation will not disclose your personal information to any other third parties without your consent.
If you respond to a post guest survey, post reviews or comments on any platform (for example Coffs Coast Accommodation, Airbnb or Stayz HomeAway) or provide other written feedback to Coffs Coast Accommodation (“Response”), you grant to us a non-exclusive, royalty-free, continuous, binding, and fully sub-licensable right to use, copy, modify, adapt, publish, profit, and display the response throughout the world in any platform or medium. You also grant Coffs Coast Accommodation the rights to use your name (for instance, first and last name) submitted with any response.
Links to Third Party Services
Storage and Security of Your Personal Information
Any personal information that we collect about you, for instance; your email addresses, will be kept in the Coffs Coast Accommodation database. The database will be accessible only by those authorised to perform daily tasks such as updating contact information and arranging reservations/ bookings. Coffs Coast Accommodation will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification and disclosure.
As you are aware the internet is not a secure environment. Therefore Coffs Coast Accommodation will not be liable, nor take responsibility for events arising from the unauthorised access of your personal information when sent via the internet, phone or mail.
Accessing Your Information
Coffs Coast Accommodation allows you the right to access and correct most of the personal information we hold about you at your request. If you wish to have access to the information we have corrected about you, please send us an email. In the instances we do not allow you to access to correct your personal information, we will provide you with reasons for our decision.
The accuracy of Your Personal Information
Upon receiving your personal information, we take all reasonable steps to ensure the information we collect, use and disclose is accurate and up to date. If you think that any of your personal information held by us is out of date, please send us an email and we will take reasonable steps to ensure that it is corrected.
Coffs Coast Accommodation is continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorised access, loss or alteration. Nevertheless, the Internet is not a 100% secure environment, therefore we can’t guarantee the security of the transmission and/or storage of your personal information.
Length of Time We Hold Your Personal Data
If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within 14 business days.
If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).